Customer Success Engineer

QuantWare is the world's leading manufacturer of superconducting quantum hardware. We are a high growth start-up with customers across multiple countries. Our mission is to accelerate the advent of the quantum computer. Are you a customer success driven professional wanting to accelerate your career and an interest in deep-tech products? Don’t miss this opportunity.
At QuantWare, the world’s leading producer of commercial quantum hardware, we are seeking a skilled and motivated Customer Success Engineer to join our team.

The impact of the role

To expand our team we’re looking for a Customer Success Engineer based in The Netherlands. In this role you will be directly impacting the revenue of the company through your technical abilities working in pre-sales as well as post-sales mode. You’ll be working with prospective customers, advising them on the right quantum strategy and designing the right quantum solution for them. You’ll own the customer success mission and assist newly converted customers in realising their quantum roadmap. You’ll also engage with the existing customer base to identify upsell and cross sell opportunities. Finally, you’ll act as a bridge between the customers and the product team to define our own product roadmap. You will be representing the company during events to engage with existing customers & partners and to build new relationships. You will have the opportunity to work on relevant areas such as pricing, product, and customer relationship management in a highly entrepreneurial setting.

What are you going to do?

• Advise prospective customers on the right quantum strategy

• Design the right quantum solution and assist in closing opportunities

• Guide newly converted customers in realising their quantum roadmap.

• Own the existing customer base to identify upsell and cross sell opportunities

• Be the voice of the customer and influence QuantWare’s product roadmap & strategy.

• Represent the company during events to engage with existing customers & partners and to build new relationships.

What’s in it for you?

• Salary based on your skills and experience

• Performance based bonus

• Hybrid work environment

• Opportunity to experience different countries & cultures

• A scale-up environment where there is a room to shape your own role

• Being part of the future of Quantum Computing

The ideal candidate…

… probably doesn't exist, but if you check most of the boxes underneath we would like to get in touch:

• You have a masters degree or PHD in physics

• Interest or affinity with quantum computing

• Customer obsession - doing what’s right for the customer by applying your knowledge

• Attention to detail and well-organised

• A hands-on mentality and happy to execute responsibilities company wide

• Excellent communication skills

• Based in the Netherlands and willing to travel

Our offer to you

As a Customer Success Engineer at QuantWare, we offer you a challenging position with ample opportunity to grow and responsibility from the get-go. You get to work with world-leading experts within an exciting, innovative field. QuantWare offers an inclusive environment in which people can learn, thrive and excel. We value friendship, trust and openness. We want people from all backgrounds to see themselves represented and included in our organisation.

Now that we've got you hooked: go ahead and apply!

Got any questions? Just shoot us an email at recruitment@quantware.com!

About Quantware

QuantWare is the world's leading supplier of superconducting quantum hardware. Our mission is to accelerate the advent of the quantum computer. We design, develop and fabricate state-of-the-art Quantum Processor Units. We are extremely motivated to solve hard problems and make useful quantum computation a reality. We are committed to diversity and work to build an inclusive environment in which all people, regardless of gender, race, religion, or background, can thrive.